Política de Privacidade

The protection of your personal data is important to Menon, here we provide detailed information regarding the protection of your personal data.

As the “Data Controller”, and through our Menon brand, we are responsible for collecting and processing your personal data in connection with our activities. The purpose of this information is to let you know what personal data we collect, why we use and share it, how long we keep it and how you can exercise your rights.

In addition, more information may be made available in the case of contracting specific products or services.

What personal data do we use?

We collect and use your personal data to the extent necessary for the development of our activities and in order to achieve a high standard of personalized products and services.

We collect various types of personal data, including:

• identification data (e.g. name, identification document numbers, nationality, date and place of birth, gender, IP address);
• contact details (e.g. address, email address, telephone number);
• data relating to your interactions with us: through our services (face-to-face, customer service, information line, chats), our website menon.pt, our apps, meetings, contacts, emails, interviews, telephone contacts;
• video surveillance (including CCTV)

We never process personal data relating to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data or data relating to your sex life or sexual orientation.

The personal data we use may be provided directly by you or obtained from the following sources, with a view to verifying and enriching our databases:

• publications/databases from official entities;
• corporate clients or service providers;
• commercial partners to whom the transmission has been consented;
• websites/social media pages with information made public by you (e.g. personal website);
• databases made publicly available by third parties.

Why and on what grounds do we use your personal data?

1. To comply with our legal and regulatory obligations
2. For the performance of a contract with you or for pre-contractual steps at your request

We use your personal data to conclude at your request and execute our contracts, including:

• provide information relating to the contract, our products and services, including real-time contact with the customer;
• management of the contractual relationship;
• updating data;
• provide assistance and respond to your requests;
• complaints management;

1. To fulfill our legitimate interest

We use your personal data in order to develop and organize our products and services, and defend our rights, including:

• information technology (IT) management, including infrastructure management, business continuity and IT security;
• training employees and improving customer service through calls from our sales network;
• fraud prevention – database, with a view to monitoring and improving our processes, products and services, in order to prevent and detect fraudulent situations, which will provide greater protection for customers’ interests.
• carrying out marketing and promotional activities, including real-time contact with the customer, for our products and services through:
  • improving the quality of our products
  • personalized offers tailored to your profile

1. To respect your choice in the event that we have requested your consent for a specific treatment

In some cases, we have to ask for your express consent to process your data

Who do we share your personal data with?

In order to fulfill the purposes mentioned in the previous section, we only transmit your personal data to:

• Subcontracting entities, namely for the provision of mail and document transportation services, IT services, digital communication and marketing services and archiving services, at our service;
• Judicial or official bodies, notaries and lawyers in the context of any dispute that may arise between the parties or claim.

How long do we keep your personal data?

We will retain your personal data for the maximum period required to comply with applicable legal and regulatory obligations or another period related to our operational requirements, with a view to facilitating the management of the contractual relationship, and responding to requests addressed to us. For example, most customer information is kept for the duration of the contractual relationship, and for some time after its termination, and, for example, for the purposes of complying with tax obligations, personal data relating to invoicing may be kept for a maximum period of 10 years from the time of the act.

To obtain additional information on this matter, in particular on the different partial retention periods, you can send a written request through any of the channels and contacts indicated in the sections “What are your rights and how can you exercise them?” and “How to contact us?”.

What are your rights and how can you exercise them?

In accordance with the applicable regulations, the data subject has the following rights:

• Informação e acesso: através do qual pode obter informação relativamente ao tratamento efetuado quanto aos seus dados e obter cópia dos mesmos.
• Rectification: whenever you consider that your personal data is inaccurate or incomplete, you can request that it be rectified accordingly.
• Erasure: you can request the erasure of your personal data, to the extent legally permissible.
• Limitation: you can request the limitation of the processing of your personal data.
• Objection: the data subject may object to the processing of their personal data, in particular on the basis of legitimate interests, for reasons relating to their particular situation. The data subject may object at any time when the data is processed for direct marketing purposes, including profiling in connection with such direct marketing.
• Automated decisions: where applicable, the data subject has the right to obtain human intervention from the controller, express their point of view and contest automated decisions, including profiling.
• Withdrawing consent: in cases where you have given your consent to the processing of personal data, you can withdraw it at any time.
• Portability: where legally permissible, you have the right to the return of personal data concerning you that you have provided to us, or, if technically possible, to its transfer to another third party responsible for processing.

You can exercise the rights listed above:

1. in person, at our premises;
2. by registered letter;
3. by email: geral@menon.pt
4. by calling +351 243 333 030;

In any of the above cases, the data subject must identify him/herself.

The data subject will also have the right to lodge a complaint with the National Data Protection Commission, or any other supervisory authority that may be given this power, whose contact details can be found at www.cnpd.pt.

How contact us?

For any question related to the protection of personal data, including the exercise of the rights referred to in the preceding paragraph, you may contact us directly by one of the means referred to in the preceding paragraph and/or contact the Data Protection Officer at the contacts listed below.

Title/Name: Menon
Head Office: Rua Pedro Santarém nº 130 1D 2000-223 Santarém, Portugal
Telephone: +351 243 333 030
Email address Data Protection Officer: geral@menon.pt

Data privacy manifesto

For our current, former and future customers,

Menon strives to partner with you at every stage of your life, offering you a wide range of technological solutions and telecommunications consultancy.

Our history and expertise in the telecommunications field make us a reliable partner for guaranteeing the security and confidentiality of your data.

In a digital age, the processing of the personal data you have entrusted to us is essential for us to provide you with the best services and to help you make the best decisions.

Your trust is our most valuable asset, so we do everything in our power to continue to earn it.

We use your data with complete transparency:

• We respect your choices when it comes to your personal data. For example, you can always choose not to receive commercial communications;
• We tailor our offers and the communications we send you are personalized through the correct processing of personal data based on your use of Menon’s products and services;
• We do not share your personal data with external entities for commercial purposes.
• We do not sell your personal data.

We are committed to answering your questions clearly, accurately and quickly, so that you can always maintain control over your data.

Rest assured that we respect the trust you place in us.
We take care of your privacy!