Flexible Pricing

Our conditions are highly competitive compared to the average in this sector. You will get a unique value proposition, for a reliable, high quality service, adjusted to your budget.

Value per Attendance Hour
From € 7,25 to € 10,50

Price varies according to the languages required and the technical and reporting requirements of the Project.

* VAT at the current rate is added to the values presented.
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Value per agent
€ 999

Multilingue customer service (aditional fee):
€ 299

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Our Agents’ Profile

Our conditions are highly competitive compared to the average in this sector. You will get a unique value proposition, for a reliable, high quality service, adjusted to your budget.

SERVICES

Customer Service | Inquiries | Backoffice

CHANNELS

Voice | E-mail | Webchat | Social Networks | Skype | WhatsApp

EXPERIENCE

5+ years of experience in the industry

KPI'S

FCR | Customer Satisfaction | Average Call Time | Quality | No. of Tickets Solved | Login Times | Call Volume | Ready Time

ACADEMIC QUALIFICATIONS

University or College Attendance

SKILLS

Customer Orientation | Oral and Written Communication Skills | Business Support Tools | Negotiation and Sales | Complaint Management | Time Management

TRAININGS & CERTIFICATIONS

Customer Service and Customer Relationship | Complaint Management | Communicating with Impact | Customer Appreciation | Sales | Objection Management | Cybersecurity | Microsoft Excel and PowerPoint | Professional Communication | English | Emotional Intelligence | Empathy